Jun 8, 2020
This episode no. 36 is with Program Manager of LawHelp Interactive at Pro Bono Net, Claudia Johnson.
When in some states of America there are 27 forms to file for a
simple divorce, we discuss where responsibility lies to make the
law relating to housing, health, and family issues, more
understandable for lay people, which is particularly important
given the global rise in numbers of self-represented litigants.
There’s been a theme going for the past few episodes around the use
of document automation to make legal service delivery more
efficient, but more importantly effective and scalable when it’s
based on human centred design principles. Again in this episode we
cover smart forms, use cases they’re best suited for and some
they’re not - and importantly, how to decide. As Claudia says,
“there are easy ways to use tech to magnify the goodness of law and
show respect to your clients”.
We also talked about Claudia’s project with Bay area legal aid
which centralised intake for a large number of clients over a large
area, from different language groups. This was a significant
exercise in change management and Claudia shares her tips for
success.
Claudia spoke passionately about her work with the National
Language Advocate Network, a group that works to promote
non-discrimination on the grounds of national origin, and
considering the diversity in America, the conclusions she’s reached
about why materials aren’t available in many more languages.
Claudia has an extensive career in innovative projects and you will
learn a lot from her whether your work is in a commercial or
community law context.
Neota Logic is a leading no-code AI automation platform, providing professionals with a wide range of easy-to-use tools to automate any aspect of their services. The time has definitely come to transform your legal services to digital and at the moment you can sign up to a 30-day free trial of Canvas. For more details, see the links in the show notes.
Links:
Andrea Perry-Petersen – LinkedIn - Twitter @winkiepp – andreaperrypetersen.com.au
Twitter - @ReimaginingJ
Facebook – Reimagining Justice group